Job Title: Internal Communications & Engagement Senior Manager
Location: Hybrid Working – London N3 / EC4M / Remote
Working Hours: Monday to Friday, 35-hour week (Flexitime)
Reporting To: People & Culture Director

Salary Range: £65,000 - £75,000

About BKL

BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner-managed businesses and multinational groups. With a legacy spanning over 130 years, we’ve evolved into a modern, purpose-driven business that balances profit with impact.

We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance. As a member of DFK International, we support clients locally and internationally with cutting-edge expertise and a personal touch.

We believe all clients deserve the same level of care, innovation, and excellence.

About the Team

You’ll be joining our People and Culture team, a close-knit team of 12 covering People & Culture Managers, People Services, Talent Acquisition, and Talent & Development. We work collaboratively across the business to support leaders and employees at every stage of the employee lifecycle.

At the heart of what we do is a genuine care for our people. We’re passionate about creating a positive employee experience, building an inclusive culture, and making sure employees feel supported, listened to, and valued. As a team, we’re thoughtful, human in our approach, and committed to doing the right thing for our people and the business.

A message from the hiring manager:

If you want a role where your work genuinely lands with people and shapes how a whole business feels, this is it. You’d be joining a supportive, thoughtful team who care about doing the right thing for our people, a group who communicate openly, work collaboratively and will value your ideas from day one. If you’re someone who believes in clear, honest communication and wants to help connect our people, our culture and our story in a way that feels real and makes a real difference, then please read on.  

Your Opportunity

We’re looking for an Internal Communications Senior Manager who believes communication should feel human. This role is about connecting with our people with clarity, honesty, and authenticity. You’ll help shape how we talk to each other as a business: telling our story, supporting our leaders, and making sure everyone feels informed, involved, and valued. If you’re passionate about creating genuine, transparent communication that brings people together and makes work feel meaningful, this is a brilliant opportunity to make a real impact.

How You’ll Make a Difference

In this role, you will:

Strategic Internal Communications

• Develop and deliver a cohesive internal communications strategy aligned to business priorities, culture, and engagement goals.

• Partner with senior leaders to shape messaging that drives clarity, transparency, and organisational alignment.

• Translate complex organisational initiatives (e.g., transformation, engagement insight rollout, brand alignment, people initiatives/programmes) into clear, compelling narratives employees can understand and connect with.

• Use data, insights, and feedback loops to continually refine and improve communication impact and reach.

• Curate and maintain a dynamic engagement calendar that offers a diverse and inclusive mix of activities across the year.

• Monitor uptake and participation levels across teams and offices, adjusting communications and formats to maximise reach and involvement.

• Work closely with People, Social Committees, and Employee Networks to plan activities that reflect our culture, values, and the needs of different employee groups and service lines.

• Proactively identify opportunities to introduce new engagement moments that keep our calendar fresh, varied, and relevant.

• Promote events and initiatives in a way that is clear, inspiring, and accessible, ensuring employees understand the purpose and feel encouraged to take part.

• Gather feedback from participants and non‑participants to continually refine our approach and remove barriers to engagement.

• Ensure engagement activities are communicated early, clearly, and consistently so employees can plan ahead and feel genuinely invited to participate.

• Partner with People & Culture Managers and stakeholders to ensure activities are delivered well and that follow‑up stories, highlights, and appreciation are shared across the service lines and business.

Leadership Communication Support

• Business Partnering with Head of Departments (Client facing & Support Services) to Prepare high‑quality briefings, scripts, speeches, and leader messages for the CEO and senior executives.

• Coach and influence leaders on communication tone, style, and channels to maximise authenticity and engagement.

• Lead communications for key employee listening moments, including survey launches, results, follow-up actions, and progress updates.

Content Creation & Editorial Excellence

• Own and manage the organisation-wide editorial calendar across all channels.

• Produce engaging, brand-aligned written content including all-employee emails, intranet stories, newsletters, video scripts, and talking points.

• Ensure consistency in messaging across all touchpoints, maintaining a clear narrative around strategy, culture, and employee experience.

• Uphold high editorial standards, ensuring accuracy, clarity, and accessibility for diverse audiences.

Channel Management & Innovation

• Oversee the internal communication channels ecosystem (intranet, Teams, newsletters, digital signage, events, leadership forums).

• Continuously assess channel performance and introduce new formats or platforms to improve reach and effectiveness.

• Drive adoption of communication best practices across the business, ensuring messages are timed, targeted, and relevant.

Stakeholder & Change Communication

• Act as a trusted advisor to functional leads on communication for projects, change initiatives, and business updates.

• Develop end‑to‑end comms plans to support change, ensuring employees understand the ‘why’, the impact, and the benefits.

• Partner closely with People Strategy & Engagement on cultural programmes, EVP communication, events, and engagement campaigns.

Employee Engagement & Culture Amplification 

• Curate and maintain a dynamic engagement calendar that offers a diverse and inclusive mix of activities across the year.

• Identify key initiatives/moments which are important to the Business and run related Monitor uptake and participation levels across teams and offices, adjusting communications and formats to maximise reach and involvement.

• Work closely with People, Social Committees, and Employee Networks to plan activities that reflect our culture, values, and the needs of different employee groups and service lines.

• Proactively identify opportunities to introduce new engagement moments that keep our calendar fresh, varied, and relevant.

• Promote events and initiatives in a way that is clear, inspiring, and accessible, ensuring employees understand the purpose and feel encouraged to take part.

• Gather feedback from participants and non‑participants to continually refine our approach and remove barriers to engagement.

• Ensure engagement activities are communicated early, clearly, and consistently so employees can plan ahead and feel genuinely invited to participate.

• Partner with People & Culture Managers and stakeholders to ensure activities are delivered well and that follow‑up stories, highlights, and appreciation are shared across the service lines and business.

Measurement & Continuous Improvement

• Define and track KPIs to evaluate communication effectiveness and employee reach.

• Use insights to drive content decisions and influence leadership on communication improvements.

You’ll Be Ideal for This Role If You Have:

• Proven experience in internal communications or employee engagement, ideally in a complex, scaling organisation.

• A track record of developing and delivering strategic internal communications aligned to business priorities and culture.

• Experience partnering with senior leaders, including shaping messages and coaching on tone and impact.

• Excellent communication skills, both written and verbal, with the ability to tailor content and messages to different audiences and channels

• Creative and innovative, with the ability to produce engaging and inspiring content and campaigns.

• Strong project management and organisational skills, with the ability to plan, prioritise, and deliver multiple tasks and projects within deadlines and budgets.

• High level of digital and technical skills, with the ability to use and manage various internal communication tools and platforms, such as intranet, newsletters, social media, and events

• Analytical and data-driven, with the ability to monitor and measure the effectiveness and impact of internal communication and engagement activities, using feedback and analytics

• Collaborative and supportive, with the ability to build and maintain strong relationships with internal stakeholders across the firm, and act as a liaison between different functions and departments

• Experience in working with remote or hybrid teams

• Knowledge and understanding of our sector and industry

• Experience in using or implementing an online internal communication platform

Our Values

At BKL, we live by five core values:

• Think Big – Be curious, brave, and open to new ideas.

• In It Together – Collaborate, care, and build an inclusive culture.

• Take Pride – Strive for excellence and believe in your impact.

• Do the Right Thing – Act with integrity, honesty, and fairness.

• Enjoy It – Bring your whole self to work and have fun doing it.

Working With Us: Your Benefits, Wellbeing & Development

At BKL, we’re committed to creating a people-first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career.

Snapshot of our Benefits Package

We’ve designed a flexible, sustainable set of benefits to support your life at work and beyond:

• Private Medical Insurance (PMI) – including mental health cover, hospital treatment & 24/7 GP access

• Health Cash Plans – covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme

• Pension scheme – helping you save for retirement in a tax-efficient way

• Group Life Assurance – peace of mind with financial protection for your loved ones

• Cashback & savings portal – discounts across hundreds of high-street and online retailers

• Cycle to Work Scheme – spread the cost of a new bike and accessories tax-free

• Electric Vehicle Scheme – sustainable transportation options that include roadside support and servicing

• Free Mortgage Advice – expert guidance for your home-buying journey

• Season Ticket Loan – support with travel expenses

• Enhanced Family Leave – generous leave policies for family-related needs

• Holiday Entitlement – generous entitlement which increases with promotion

Development & Growth

We don’t just offer jobs, we support careers:

• Clear development pathways and progression frameworks

• Professional qualifications support – including study time and funding

• Internal mentoring, coaching, and buddying schemes

• Leadership development programmes to help you grow with us

• Regular check-ins and performance conversations – driven by your goals, not just metrics

Take Your Next Step

Ready to grow your career with a company that balances ambition with purpose? Apply today and discover how far you can go at BKL.

Our recruitment process typically involves three stages:

1. An introductory Teams call with our Talent Acquisition team.

2. A first-stage interview with two team members.

3. A final interview at our London office, including a tour to give you a feel for our working environment.

Compliance & Equal Opportunities

In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner.

As part of any recruitment process, BKL collects and processes personal data relating to job applicants. BKL is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

BKL is an equal opportunities employer and positively encourages applications from suitably qualified candidates eligible to work in the UK.

We know you have a lot to offer, which is why we want to give you the freedom to thrive no matter who you are or what your background is. You will have every opportunity to use your creativity in how you approach your work and the support to innovate.

Inclusion, diversity, and talent development are a fundamental aspect of who we are, and we welcome applications from candidates who share and champion these values. You will play an integral part in helping to make BKL a great place to work with a sense of belonging for everyone.

High challenge, high support

If you enjoy problem-solving and a fast-changing environment, you will thrive in this role.

As in all BKL roles, you will be able to take a flexible approach: balancing independent work with teamwork, and remote working with time in the office with colleagues.

You can get an insight into life at BKL here.

We’re proud to be one of the few Certified B Corporations in the accountancy sector. In joining us, you’ll become part of a business that’s committed to balancing profit and purpose.

Take your next step

If this sounds like the role for you, we’d be delighted to discuss the career you could build at BKL.

By applying, you consent to the processing of your personal data for recruitment purposes, in line with UK GDPR. Your information will be used securely, only for recruitment, and won’t be shared without your consent. For details, see our Privacy Policy - BKL