Job Description: Outsourcing Partner

Location: Hybrid working with time spent in both the City and North London Offices

Reporting to: Head of Advance Business Services

Role Overview

We are seeking an experienced Outsourcing Partner to lead and drive the operational aspects of our outsourcing service line. Reporting to the Head of ABS, this role will be pivotal in ensuring the efficiency, quality, and strategic growth of our outsourced accounting and finance services.

Key Responsibilities

Operational Leadership

• Oversee the day-to-day operations of the outsourcing service line, ensuring efficiency, compliance, and best practice implementation.
• Develop and refine workflows, processes, and systems to optimize service delivery.
• Ensure seamless collaboration between internal teams and outsourced resources to maintain service excellence.

Client & Service Delivery Management

• Manage a portfolio of outsourcing clients, ensuring high levels of service, responsiveness, and quality.
• Act as a trusted advisor to clients, providing insights on financial performance, process improvements, and outsourcing strategies.
• Lead onboarding and transition processes for new outsourcing clients, ensuring smooth integration with existing operations.

Team & Stakeholder Management

• Work closely with the Head of ABS to align the outsourcing function with business-wide objectives and service offerings.
• Coordinate with internal teams and offshore/onshore outsourcing providers to ensure quality control and adherence to SLAs.
• Lead and mentor a team of outsourcing professionals, fostering a culture of continuous improvement and high performance.

Financial & Commercial Oversight

• Manage the financial performance of the outsourcing service line, ensuring revenue growth and profitability.
• Develop pricing models, proposals, and contracts that align with client needs and business objectives.
• Identify opportunities for expanding outsourcing services, leveraging technology and automation to drive efficiency.

Skills & Experience Required

• Proven experience in an outsourcing leadership role within an accounting firm or financial services environment.
• Strong operational management skills, with a focus on process efficiency and service delivery.
• Commercial acumen, with the ability to drive revenue growth and profitability.
• Exceptional stakeholder management skills, with the ability to engage with clients, partners, and internal teams.
• Knowledge of accounting software, cloud-based finance solutions, and automation tools.
• ACCA, ACA, or equivalent qualification preferred.

Our Vision:
We are creating a sustainable business where our people love to work, clients grow from our advice, and we achieve great things together.

What Makes Us Different:
Established 130 years ago, Wilson Wright is now part of BKL, an accounting, tax, and business advisory firm based in London.

As a longstanding member of DFK International, a global association of accounting firms, we support our clients worldwide when needed.

Our clients range in size from small sole traders to multinational groups. We believe they all have one thing in common: they want cutting-edge technical excellence with a hands-on, professional, and personal service that they can rely on to add value and deliver results.

Our holistic approach to service delivery means that our clients always have a central point of contact with a person who understands their issues. It also means our people understand a client's needs from every angle.

We aim to inspire and support each other to be at our best, so we can make a lasting difference to our clients, the community, and our firm. Take a look at this video to hear from our employees about our working environment: https://www.youtube.com/embed/Izh8sNb4AHM.

Inclusion, diversity, and talent development are fundamental aspects of who we are, and we welcome applications from candidates who share and champion these values. You will play an integral part in helping to make this a great place to work.

What We Value

• Think Big:
  We are always challenging ourselves to think differently and reimagine what’s possible. This happens when we are open to new ideas: brave in how we suggest them, curious about exploring them, and enthusiastic in how we make them work.
• In It Together:
  We are a business for everyone. We work together and care about each other so that we can all achieve our best. By building a more inclusive culture, we enable innovation and growth. Our choices, decisions, and actions have a positive impact on our people, our society, and the environment, helping create a sustainable business.
• Take Pride:
  We work with conviction, seeking to be the best version of ourselves in everything we do. This belief is rooted in the confidence we have in ourselves, our team, our work, and our business. We understand and believe that we can all achieve remarkable things.
• Do the Right Thing:
  We value fairness, honesty, and integrity above all else. We speak openly and fairly with each other to build relationships based on trust and respect. We’re accountable for our actions and do what we say we’ll do, even if it’s not easy.
• Enjoy It:
  We bring our whole selves to work every day – free to express our beliefs and share our unique perspectives in all that we do. We enjoy our time at work and know it’s also important to enjoy our time at home. We laugh, have fun, and make this part of what we’re known for.

Commitment to Information Security and Data Protection

At Wilson Wright and BKL, we are committed to maintaining the highest standards of information security and data protection through a comprehensive framework of policies and procedures. As part of this role, you will be expected to stay informed about these policies and ensure full compliance at all times. Adherence to our policies is critical, and failure to comply may result in disciplinary action in line with company procedures.